Payment change causes concern

Students moved into campus housing during the week of Aug. 13. Earlier this year, University Housing officials announced that UTD would take over management of all on-campus housing properties. Photo by Madeline Ambrose | Mercury Staff.


University Housing has begun preparing for the transfer of management of certain on-campus housing properties from American Campus Communities to the university. But while university officials attempt to ensure a smooth handover, students are expressing concern that the change could do more harm than good.

When University Housing announced it would be taking over the management of on-campus living spaces, officials publicized a new payment plan requiring students to pay their rent in one semesterly sum instead of the previous monthly installment system. In addition, housing payments would be paid through the Bursar’s Office instead of paying University Housing directly. Though students can opt to pay the sum in quarterly payments instead of one lump sum, not all students are sure that the new system is something they can afford.

“For people like me who work to pay our rent and live paycheck to paycheck, it’s kind of hard because I don’t just have a couple thousand dollars laying around to pay for housing,” international business sophomore Lucia Arguello said. “I wish it was still month to month because that would make it so much easier for me and my friends.”

In a poll published by The Mercury on Aug. 8, 40 percent of respondents voiced a desire to pay in monthly installments rather than a single semesterly sum. Almost 25 percent of respondents said that they would not be able to afford rent in one overarching payment. Despite such opinions, Assistant Vice President of Residential Life Ryan White said he believes that the new payment system will be more beneficial for students moving forward.

“I think it’s a culture shock, for sure. And the reason behind going that route (of semesterly payments) is because we are taking over the operation of our housing program on campus, and we don’t have the management company in place to collect rent and do the things there,” White said. “I get that it’s a shift in culture, but I think that it’s a good one stop for students when they see their university bill and it has everything in one place. So if they pay the bursar, in that bill they’re going to have their tuition, their fees and their housing.”

Arguello said the primary issue she sees with UV is a lack of communication and transparency, a complaint echoed by numerous students within The Mercury’s poll.

“Last year when I was supposed to move in early, I called at least five times, and every time I got a student worker on the phone they would transfer me to someone else, and someone else wouldn’t know what I was talking about,” Arguello said. “I was wondering why was it that every time I called or emailed no one could ever figure out what I was talking about.”

Political science senior Ben Schlebach said he tried to cancel his apartment lease in July. After sending three separate cancellation emails to the UV leasing office, Schlebach received a reply notifying him that the cancellation would result in a $750 fee. Another poll participant recounted being unknowingly charged a fee of $200, causing them to incur an additional $50 late fee for not paying the unknown $200 balance. White said he hopes the transition will help do away with such complications.

“Like anything, there’s going to be growing pains and that’s to be expected. What I’ll tell you is that any growing pains that might affect the student, we’re going to work to make that right,” said White. “We’re not just going to sit there and throw up our hands. But we’re going to work to make that right if there’s a growing pain. We anticipate those, but we think it’s going to be a positive experience for both students and the operation.”

Arguello said she worries the switch to UV-managed housing will create more problems.

“I just don’t think they’re capable of running all these apartments by themselves,” she said. “I definitely understand why they had ACC because it’s a lot of people to manage and I just don’t think they can do it on their own. I’m very nervous the rest of the school year.”


Leave a Reply

Your email address will not be published. Required fields are marked *